Natural, pH Balanced, Clean formulas
FAQs
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Are all ingredients natural?
All ingredients in our products are 100% natural and vegan, sourced and traced only from ethical sources. Most of our ingredients are also 100% organic, selected and formulated with care and precision to maximise their therapeutic effect.
You can read more about us here.
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Any irritants or allergens?
We set up Opala Botanicals with the simple aim to create skincare solutions that truly prioritise fixing skin concerns in a way that is sustainable and healthy to the skin. This means ensuring that our products contain absolutely no irritants or allergens, tested on a number of hypersensitive skin types.
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What about preservatives?
Most skincare brands will tell you it is necessary to include synthetic preservatives in skincare solutions to ensure they stay effective. Even those committed to natural solutions.
Our skincare products contain no preservatives, only natural alternatives, which is why we are confident even the most sensitive skin will love them.
Our innovative, airless packaging ensures that all our products are sealed from air, and UV protected, needing no irritant preservatives. These clever bottles keep our products fresh for 12 months. You can read more about our packaging here.
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Our money-back guarantee
For testers: To help you select the perfect solution for your skin, we offer a full money-back guarantee on all testers. These are 10-day versions of our most popular products, enough to see the effect on your skin.
If you are pleased with the result, you can use the promo code provided with your purchase to offset the price of the tester from the purchase of the product.
If you are not completely satisfied, please contact us after 7 days of use, and we will refund the price of the tester.
For products with no tester available: If for any reason you are unhappy with the results after 14 days of continuous use, please contact us and we will do our best to help overcome your skin concerns. Dependent on the case, we will consider providing store credit, or free alternatives. Our priority is to help find you something that works.
In the rare case your skin's condition may have been adversely affected by 14 days of continuous use, we will consider a full refund, subject to evidence from before and after photos.
You can read our Refund Policy here.
Remember, we have a dedicated team to help provide skincare advice tailored to your skin, either through our online webchat, or at advice@opalabotanicals.com.
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How long do they last?
Thanks to our clever airless packaging, our products remain fresh for 12 months from production. You can read more about this on our blog.
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Can you provide advice?
We are delighted to offer you our personal skincare advice service from our dedicated team at advice@opalabotanicals.com